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Chapter I. Selling Yourself on Paper
Functional Resume - Dislocated Worker #1
Josie lost her job when the COOP Supermarkets went out of business. She felt more confident in her job search after working on this resume which shows off her value to an employer.
JOSEPHINE TRICKLER
1408 Wisteria Boulevard
San Bernadino, CA 92402
(909) 655-8771

Objective: Position as Supermarket Assistant Manager Trainee

SUMMARY OF QUALIFICATIONS

9 years experience in the grocery industry, as head clerk, checker, and cashier.
Excellent reputation with customers as a competent, knowledgeable and helpful professional.
Enjoy my work and consistently greet customers with a smile.
Honest, reliable and productive.

RELEVANT SKILLS & EXPERIENCE

CUSTOMER SERVICE

Developed a reputation for excellent customer service by:

  • acknowledging the customer's presence and making eye contact.
  • greeting customers in a friendly manner, and giving them full attention.
  • taking time to answer a question or find someone else who could.
Served as product expert on sophisticated items, directing customers to:
  • exotic spices and ingredients. ethnic foods.
  • unusual gourmet items.
Increased sales in the higher profit Natural Foods Department (and increased customer satisfaction) by advising customers on bulk alternatives to name-brand items.

SUPERVISION

As Head Clerk, managed "front end" of the store:

  • prepared daily schedules for staff of up to 18 clerks, to assure maximum checkstand coverage at all time.
  • assigned staff to cover peak hours and continuous stocking.
Trained new clerks.

ADMINISTRATIVE

Balanced checker's cash drawer with consistently high level of accuracy.

As Office Cashier for one year:

  • accurately balanced books and balanced deposits.
  • answered phones.
  • prepared daily sales report.
  • made deposits.
  • processed returned checks.
  • prepared monthly sales report for HQ.
EMPLOYMENT HISTORY

1995-2004 Retail Clerk COOP SUPERMARKET, San Bernadino, CA and
MAYFAIR MARKET, San Bernadino, CA
(bought by COOP in 1992)
1991-1995 Buyer's Assistant CAPWELL'S, San Bernadino, CA
1988-1991 Manager's Assistant RUSANN'S Clothing Store, San Jose, CA

EDUCATION

Business Classes, 1992 - SAN BERNADINO STATE COLLEGE

From The Damn Good Resume Guide by Yana Parker

Copyright 2008 Career Planning Associates. Distributed by Pearson.
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